Refunds and cancellation

Cancel Chestnut Pro whenever you like from your account page. If a charge was not what you expected, ask us within 30 days of it: we refund a monthly charge in full, and an annual one down to the unused part of the year.

Cancelling

You can cancel at any time from your account page on our website, without contacting us and without giving a reason. Cancelling stops the next renewal. Your Pro access continues to the end of the period you have already paid for, and then your account returns to the free tier. Your account and its data are not deleted when Pro ends. To delete your account entirely, use the account page or ask us. Deleting your account ends Pro straight away rather than at the end of the period. If the charge for that period was taken within the last thirty days, section 6 still applies and you can ask for it back.

Refunds

If Pro is not what you expected, write to us within thirty days of a charge and we will refund it. We would rather refund you than hold money from someone who does not want the product. On a monthly charge that is the whole charge. On an annual charge we refund the unused part of the year, counted from the day you ask. It makes no difference whether you cancelled, let the subscription run on, or deleted your account. To ask, use the contact page on our website. We do not need a reason. This is in addition to any refund or cancellation right you have under consumer protection law, which we do not limit.

How to ask

Write to support@getchestnut.ai, or use the contact page. Tell us which charge you mean. We do not need a reason.

This page shows sections 5 and 6 of the Chestnut Terms of Service, which are the full statement of what we refund and what cancelling does.